FAQ

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SHIPPING

How long does shipping take?

Orders are processed in 1–2 business days. Delivery takes 4–10 business days in the US, and 4–13 business days in Canada.

Do you offer international shipping?

Currently, we ship to the US and Canada only.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships.

What is your policy on lost or damaged packages?

If your item arrives damaged or doesn’t arrive, contact us and we’ll make it right.

Do you offer expedited shipping?

At the moment, we only offer standard shipping.

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PAYMENT

What payment methods do you accept?

We accept major credit cards and PayPal.

Is it safe to use my credit card on your website?

Absolutely. We use SSL encryption technology to protect your personal information and ensure secure transactions. Your privacy and security are our top priorities.

Can I change or cancel my order after it’s been placed?

Please contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.

Do you charge sales tax?

Sales tax is charged according to local laws and regulations. It will be calculated and displayed at checkout based on your shipping address.

What should I do if my payment is declined?

If your payment is declined, please check to ensure your card’s billing details (such as the security code and billing address) match what you’ve entered into our system. If you continue to face issues, please contact your bank or try a different payment method.