Frequently Asked Questions (FAQ)

Canadian orders

Do you ship to Canada?

Yes, for orders up to $500 (USD). Delivery usually takes 4–13 business days, including processing. Shipping is $40 for orders under $100, $35 from $100 to $300 and $30 for orders over $300 and up to $500, and it's shown at checkout. We can't ship Canadian orders over $500 at the moment.

What currency will I be charged in?

Prices are shown and charged in U.S. dollars (USD), so your bank or card issuer converts the total to Canadian dollars.

Will I pay duties or taxes on a Canadian order?

Our prices don’t include Canadian GST/HST, import duties or carrier brokerage fees, and these aren’t collected at checkout. If any apply, they may be payable on delivery.

Can I return an order delivered to Canada?

Yes. The same 30-day return policy applies. Please email help@FurniFindUSA.com before shipping a return so we can confirm the return address.

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FREQUENTLY ASKED QUESTIONS

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CONTACT SUPPORT
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SHIPPING & DELIVERY

How long does shipping take?

Orders are typically processed within 1–5 business days. Total delivery time is usually 4–10 business days in the contiguous United States and 4–13 business days in Canada.

Where do you deliver?

We deliver to the 48 contiguous U.S. states and Washington, D.C. Canadian delivery is available for orders up to $500 USD; orders over $500 USD cannot currently ship to Canada. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories or APO/FPO military addresses. See our Shipping Policy for rates and estimated delivery times.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships.

What if my order is lost, damaged, or incorrect?

Contact us promptly with your order number and photos if applicable. We’ll review the issue and help make it right.

Do you offer expedited shipping?

At the moment, we offer standard shipping only.

RETURNS & REFUNDS

What is your return window?

You have 30 calendar days to return an item from the date you received it.

What condition must a return be in?

Items must be unused, in the same condition received, and in their original packaging. Email help@FurniFindUSA.com with your order number to start a return.

Who pays for return shipping?

You are responsible for return shipping costs, and original shipping costs are non-refundable, unless the item arrived defective, damaged, or incorrect. In that case, email help@FurniFindUSA.com with your order number and photos, and we will cover return shipping.

Do you offer exchanges?

We replace items when they are defective or damaged. Contact support with your order details so we can review the request.

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PAYMENT & ORDERS

What payment methods do you accept?

We accept credit and debit cards, PayPal and other available payment methods. Apple Pay, Google Pay and other supported wallets may be offered at checkout, depending on your device, browser, location and currency. Choose from the payment options shown at checkout.

Is it safe to use my credit card on your website?

Yes. Your checkout is protected with encrypted, secure payment processing.

Can I change or cancel my order after it’s been placed?

Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.

Do you charge sales tax?

For U.S. orders, any applicable sales tax is calculated at checkout based on your shipping address. For Canadian orders, prices exclude GST/HST, import duties and carrier brokerage fees. These are not collected at checkout and, if applicable, may be payable on delivery. See our Shipping Policy.

What should I do if my payment is declined?

Check that your billing address and card details match your issuer’s records. If the issue continues, contact your bank or try another payment method.