Frequently Asked Questions (FAQ)

Canadian orders

Do you ship to Canada?

Yes. Delivery usually takes 4–13 business days, including processing. Shipping is free on Canadian orders over $500. For smaller orders, the rate depends on your order total and is shown at checkout.

What currency will I be charged in?

Prices are shown and charged in U.S. dollars (USD), so your bank or card issuer converts the total to Canadian dollars.

Will I pay duties or taxes on a Canadian order?

Our prices don’t include Canadian GST/HST, import duties or carrier brokerage fees, and these aren’t collected at checkout. If any apply, they may be payable on delivery.

Can I return an order delivered to Canada?

Yes. The same 30-day return policy applies. Please email help@FurniFindUSA.com before shipping a return so we can confirm the return address.

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FREQUENTLY ASKED QUESTIONS

📧 Email support

💬 WhatsApp support

↩ 30-day returns

CONTACT SUPPORT
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SHIPPING & DELIVERY

How long does shipping take?

Orders are typically processed within 1–5 business days. Total delivery time is usually 4–10 business days in the contiguous United States and 4–13 business days in Canada.

Where do you deliver?

We currently deliver throughout the contiguous United States and Canada. Alaska, Hawaii, and Puerto Rico are not included at this time.

How can I track my order?

You’ll receive a tracking link by email as soon as your order ships.

What if my order is lost, damaged, or incorrect?

Contact us promptly with your order number and photos if applicable. We’ll review the issue and help make it right.

Do you offer expedited shipping?

At the moment, we offer standard shipping only.

RETURNS & REFUNDS

What is your return window?

You have 30 calendar days from the date you receive your order to request a return.

What condition must a return be in?

Items must be unused, in the same condition received, and in their original packaging. Email help@FurniFindUSA.com with your order number to start a return.

Who pays for return shipping?

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. Original shipping costs are non-refundable.

Do you offer exchanges?

We replace items when they are defective or damaged. Contact support with your order details so we can review the request.

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PAYMENT & ORDERS

What payment methods do you accept?

We accept major credit cards and PayPal.

Is it safe to use my credit card on your website?

Yes. Your checkout is protected with encrypted, secure payment processing.

Can I change or cancel my order after it’s been placed?

Contact us as soon as possible. If your order hasn’t shipped yet, we’ll do our best to help.

Do you charge sales tax?

Sales tax is charged according to applicable laws and is calculated at checkout based on your shipping address.

What should I do if my payment is declined?

Check that your billing address and card details match your issuer’s records. If the issue continues, contact your bank or try another payment method.